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American Van Lines Moving Review

This review was created to help you better understand the pros and cons of American Van Lines moving services.

This review was created to help you better understand the pros and cons of American Van Lines moving services.


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    About the Company

    American Van Lines is a United States-based moving company that offers local and long distance relocation services. From logistics services to moving solutions, American Van Lines supports residential, commercial, and military moves. 

    Whether you’re planning a local, long-distance, or international move, American Van Lines has you covered, as they have been ranked among the best long distance moving companies in the country since they were established in 1995. They are the winner of Newsweek Magazine’s 2021 “America’s Best Customer Service” award.

    Pros Cons
    Strong rates – prices are often as good if not better than many larger moving companies and they offer flat-rate pricing Local moves limited to South Florida, Dallas-Fort Worth and North Carolina
    Expertise in specialty services Limitations when it comes to service areas in the western United States
    Deliveries done 7 days a week
    Offer estimates over the phone

    Best option for:

    • Customizable moving solutions with affordable and flexible pricing
    • High level of customer service
    • Specialty shipments, including handling of fine art, pianos and antiques

    Benefits of Choosing American Van Lines

    Why is American Van Lines a leading long-distance moving company? It’s because they are able to provide a stress-free moving experience from beginning to end. American Van Lines operates nationwide locations. They also make deliveries 7 days a week with shuttles going to every major city across the nation. Professional packing, loading, shipping, and unloading is all available for civilians, military members, or businesses. 

    American Van Lines handles most moves in-house and their movers have an average of 10 years of moving experience. They also do background checks on all of their movers. They operate a large moving fleet with over 100 trucks and trailers that can move their customers within any of the 48 continental states. While they offer the same services as most larger moving companies, they operate with a level of personal care and attention of that of a smaller company making their customers feel like they have someone guiding them throughout every step of the moving process.

    Delivery Services and Equipment

    American Van lines handles all types and sizes of moves. Whether you’re moving just a few large items or an entire house, American  Van Lines handles packing and unpacking, custom crating, storage options, and more with their full service moving option. 

    You can find a breakdown of their basic service offerings below.

    • Long-distance moves
    • Local moves
    • Out of state moves
    • Military moves
    • Corporate relocation
    • International moves
    • Moving and storage services
    • Packing and unpacking services
    • Furniture handling / disassembly / reassembly
    • Custom crating
    • Piano and antique transport
    • Boxes and moving supplies
    • Full-valuation coverage

    Storage Services

    Unlike other moving companies, American Van Lines offers storage solutions. They know that transit times vary depending on the shipment size and the type of move, so sometimes storage is a necessity for customers. 

    American Van Lines offers private storage facilities and each building for the private storage units is stormproof and fireproof. The storage facilities are climate-controlled to ensure your property remains in the condition in which it was initially stored. Their storage facilities are also under 24/7 surveillance, so you can feel confident that your property remains safe. These unites are available for long and short-term storage.

    Specialty Services

    American Van Lines is a full service moving company that takes care of every aspect of your relocation and offers many services that other moving companies don’t, such as antique and piano transport, packing and crating, and storage options.

    Here are some of their additional specialty services:

    • Corporation relocation: Businesses can hire American Van Lines for their corporate moves. They work with the business and its employees to build a customized relocation plan. 
    • Government and military relocation: American Van Lines works with active military members, military families, and government employees. They offer protection on hardware and equipment, and work with you to accommodate the moving schedule and budget to your needs.
    • Commercial moves: Packing, IT removal, crate hire, storage, disposal and recycling, and more services are covered in an American Van Lines office move. 

    Estimates

    American Van Lines works to provide each customer with accurate, detailed estimates. With their emphasis on customer service, you won’t be surprised by miscellaneous fees and charges that suddenly appear the end of your move.

    They are also able to provide estimates over the phone. Most moving companies require an in-person, onsite estimate. Moving is stressful, so adding one more thing to your checklist seems daunting, which is why they have developed a system that enables them to accurately gauge a home’s contents. Their agents are skilled at asking specific questions to ensure estimates are built in the most detailed manner.

    American Van Lines estimate and pricing system is all part of the AVL Advantage. The AVL Advantage is comprised of a flat rate pricing system, competitive moving rates, dedicated customer service, and flexibility to customize the level of service to suit your needs. 

    Flat Rate Pricing

    American Van Lines maintains a fixed rate for all moving services. Even with all-inclusive services that include furniture handling or specialty moving of antiques, you only pay one flat fee. American Van Lines can maintain competitive moving rates because the size of their fleet offers them more buying power than most moving companies. That means they get their moving trucks at a cheaper rate and are also able to maintain a fleet of fuel-efficient vehicles. 

    Customer Service and Support

    You can contact customer service by calling 954-318-1246 Monday – Friday 9am – 7pm ET and Saturday 10am – 3pm ET. They also have an after hours emergency line 305-828-4443 that you can use outside of these hours of operation.

    American Van Lines is not accredited by the Better Business Bureau, but they have registered very few complaints with the Department of Transportation. They have over 2,000 positive online reviews and have received multiple awards for their high level of customer service. 

    Here are some American Van Lines reviews from past customers:

    Dara via BBB said:

    Took the fear out of pricing by weight. Priced by room content and had an opportunity to amend it prior to the actual move. Found them very responsive and friendly. Would recommend them again.

    Sarah via Yelp said:

    American Van Lines will get your household moved. We had some hiccups along the way, but in the end, they came through and did a good job.

    Our Conclusion

    American Van Lines is a great option for anyone looking for long-distance relocation services, whether for personal, military, or work-related reasons. With over two decades of experience, they are well equipped to execute moves of all varieties.

    American Van Lines is highly praised for their long-distance moving services for good reason and that is because they pride themselves on excellent customer service that places the client at forefront. They aim to make the moving process as seamless as possible and their flat rate pricing makes them one of the most affordable moving companies in the space.


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